I’ve received a Dyson machine and suspect it’s fake. What do I do?
The best way to ensure you’ve bought genuine Dyson technology is to check that you purchased it from an official Dyson website, one of our official Dyson Demo stores, or an authorised retail partner. If you’re unsure the machine you’ve received is genuine Dyson technology, please contact the Dyson Customer Care team, who will be able to provide guidance.
If you believe you’ve received a fake machine that hasn’t come from Dyson, then unfortunately we’re unable to service it or provide you with a refund or exchange. We encourage you to request a refund from the supplier, the payment provider (such as PayPal), or your credit card company. Dyson may be able to help you by providing a letter confirming the machine is fake, or that the website you purchased from is not an official Dyson website. If this would be helpful, please get in touch with us.